Terms of Service

By accessing and using Apeiron Global Pvt. Ltd.’s services, you agree to comply with these Terms of Service. These terms apply to all services offered, including Web Hosting, Domain Registration, Technical Support, and Server Management. Continued use of our services implies acceptance of these terms.

1. Web Hosting Services

• Scope

  We provide a range of hosting services, including shared hosting, VPS, and dedicated server hosting. Each plan includes specified resources, bandwidth, and support as detailed on our website.

• Acceptable Use Policy (AUP)

  Clients must adhere to our Acceptable Use Policy, prohibiting the hosting of illegal, offensive, or resource-intensive content. Violations may result in service suspension or termination.

• Resource Limits and Overuse

  All hosting plans come with resource limits. Excessive usage beyond your allocated limits may incur additional charges or service restrictions. Resource abuse may lead to account suspension or termination.

• Data and Backup

  While we provide automated backups, the client is responsible for maintaining their data backups. Apeiron Global Pvt. Ltd. is not liable for any data loss due to server issues, technical errors, or cyber incidents.

• Service Availability and Uptime

  We aim for 99.9% uptime. Scheduled maintenance and unforeseen issues may impact uptime, and Apeiron Global Pvt. Ltd. is not liable for damages resulting from downtime.

2. Domain Registration Services

• Domain Availability

  Domain registration is subject to availability and the policies of domain registries. We do not guarantee domain availability until confirmed by the registry.

• Renewals and Expiry

  It is the client’s responsibility to keep their domains renewed. Apeiron Global Pvt. Ltd. is not liable for expired domains or lost ownership due to non-renewal. We provide renewal notices but cannot be held accountable for unregistered renewals.

• ICANN Policies

  All domain registrations are governed by ICANN policies. By registering a domain with us, clients agree to comply with these policies.

• Domain Transfers

  Domain transfers to or from Apeiron Global Pvt. Ltd. must comply with registry transfer policies. Transfer fees and requirements apply as per the service contract.

3. Technical Support Services

• Scope

  We offer technical support for troubleshooting, diagnostics, and maintenance. Technical support is available according to the client’s support plan or hosting package.

• Support Levels

  Basic support is provided with all hosting packages, while higher-level support (such as 24/7 assistance) may be limited to certain plans or incur additional fees.

• Response Times

  Support response times are based on the client’s plan. While we strive for prompt support, delays may occur during high demand.

• Exclusions

  Technical support does not cover client-side issues, custom development, or third-party applications, unless otherwise specified in the agreement.

4. Server Management Services

• Scope

  Server management services include server setup, configuration, monitoring, and security. This service applies only to servers directly managed by Apeiron Global Pvt. Ltd.

• Maintenance and Updates

  We handle routine maintenance and security updates as part of server management. Scheduled maintenance may result in temporary service interruptions.

• Server Security

  While we employ best practices in server security, Apeiron Global Pvt. Ltd. is not liable for breaches due to client actions, unauthorized access, or malware introduced by third-party applications.

• Access and Confidentiality

  Client data on managed servers remains confidential. We do not access data beyond what is necessary to provide services. However, clients are responsible for access credentials and maintaining data security.

5. Payment Terms

• General Payment Policy

  Clients agree to pay fees in advance of the period for which services are provided. Invoices are due upon receipt, and failure to make timely payments may result in service suspension.

• Late Payments and Fees

  Invoices not paid by the due date may incur late fees. Unpaid accounts may be suspended or terminated at our discretion.

• Refunds

  Refunds are provided according to our refund policy. No refunds are given for partially used periods unless specifically mentioned in the service contract.

6. Privacy Policy

All services provided by Apeiron Global Pvt. Ltd. are subject to our Privacy Policy, which outlines how we collect, use, and protect personal information. Clients agree to review and abide by the Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by law, Apeiron Global Pvt. Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising out of the use or inability to use our services.

8. Modifications to TOS

We may modify these Terms of Service at any time. Clients are encouraged to review these terms periodically. Continued use of services following any modifications constitutes acceptance of the new terms.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Hubli, Karnataka, India.